When Liberty Bottleworks co-founder Ryan Clark saw an angry review from a customer who complained she was unable to speak to anyone over a weekend, he responded straight away. But instead of using the “customer is always right” line, Mr Clark defended his staffâ€™s right to uninterrupted family time over the weekends and at holidays.
“People Over Profit…”
The Customerâ€™s Facebook Rant…
CEO Ryan Clarkâ€™s Response…
The response clearly hit a chord with customers and fans of Liberty Bottle, an all-American produced product that hires Vets to help with its work.
Libertyâ€™s Facebook page received more than 10,000 new likes and orders nearly doubled from the previous month.
The co-founder also added, “We have this silly belief that you can do well by doing good. To see the number of people reaffirm [the idea] is kind of a neat thing.”
What do you think? Â Was the customer right?